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Category: Regular Contributors

What Happened to Customer Service?

My first job was as a waitress at Smitty’s, a popular family restaurant. The training wasn’t complex, but it was foundational: memorize the menu, understand the point-of-sale system and embrace

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Alberta: Redefining Innovation Beyond Tech

When people think of innovation, their minds often go to cutting-edge software, artificial intelligence or tech startups. While those advancements are undeniably transformative, Alberta is proving that innovation doesn’t just

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