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Cheryll Watson

Don’t put your boots away.

For nearly a decade, my work in economic development and entrepreneurship has taken me to the Calgary Stampede, and every year I attend with admiration. The numbers alone are staggering,

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The power of collaboration.

In a city that often wrestles with bold change, the recent extension of Edmonton’s Capital City Community Revitalization Levy (CRL) stands as a testament to what we can accomplish when

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What Happened to Customer Service?

My first job was as a waitress at Smitty’s, a popular family restaurant. The training wasn’t complex, but it was foundational: memorize the menu, understand the point-of-sale system and embrace

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