Home Month and Year April 2024 211: Support for Workforce and Community in the Alberta Capital Region

211: Support for Workforce and Community in the Alberta Capital Region


In collaboration aimed at enhancing community and workforce support systems, United Way of the Alberta Capital Region, Canadian Mental Health Association – Edmonton Region and Distress Centre Calgary proudly highlight the essential service of 211. This service, pivotal in connecting individuals to a wide range of social and community services and support, is now more vital than ever, with the 2023 statistics revealing a significant increase in community needs. 

The 211 code is accessible around the clock by phone, text and online and has become an indispensable resource for those seeking assistance in the Alberta Capital Region. It offers instant access to a vast directory of social, government and health services, addressing needs from mental health support and employment services to housing and more.  

In 2023 alone, 211 Alberta responded to nearly 79,000 calls, over 4,400 live chats, 3,300+ text inquiries and had more than 280,000 website visits. There was also a notable rise in demand related to specific needs, with housing and shelter inquiries increasing by 59 per cent since 2021 and mental health and substance use inquiries by 44 per cent. 

The United Way of the Alberta Capital Region’s role in this partnership is crucial, ensuring that 211 remains a robust source of support for both individuals and businesses in the community. By collaborating with the Canadian Mental Health Association – Edmonton Region and Distress Centre Calgary, United Way enhances the service’s reach and effectiveness, emphasizing a shared commitment to creating a supportive, resilient community. 

This collaboration and the service it provides are integral to the health of Edmonton’s workforce and the broader community. Businesses across the region are encouraged to promote 211 as a key resource, contributing not only to the well-being of their employees but also to the overall well-being of the community. 

“The 211 code is more than a service; it’s a lifeline for many in our community,” says Stephanie Wright, director, 211 Alberta. “Our partnerships ensure that everyone has the support they need when they need it. Together, we’re building a stronger, more connected Edmonton.” 

Businesses and organizations in Edmonton and beyond are invited to join in this vital effort by raising awareness of 211 within their networks. Their involvement is critical to enhancing the comprehensive support system that 211 and its partners provide throughout the Alberta Capital Region. For more information on 211 and its array of services, visit https://ab.211.ca/ 


United Way of the Alberta Capital Region unites changemakers in the Edmonton area to address complex community issues. Our focus is to create impactful, systemic change by strengthening mental well-being, eliminating educational barriers and empowering financial security. We collaborate with social agencies, schools, organizations and governments to deliver programs and services that empower people to improve their lives. As a trusted community connector, we facilitate dialogue, foster collaboration and increase understanding around complex issues, aiming to build strong, connected and resilient communities where no one is left behind.